Frequently Asked Questions
📦 How long does shipping take?
We try to get your order to you as fast as possible! Most orders are delivered within 5 working days in Kerala, and within 7 working days across the rest of India. Once your order ships, you'll get a tracking link to follow your package.
🚚 Do you deliver all over India?
Yes, we deliver to almost every pin code in India using trusted courier services. Whether you’re in a city or a small town, we’ll get your order to you.
💳 What payment options do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD). Your payment is safe, secure, and encrypted.
💵 Can I pay Cash on Delivery (COD)?
Absolutely! COD is available across India — just pay when your order arrives. That said, prepaid orders are processed and shipped faster, so we recommend going prepaid if you can.
🔁 What’s your return policy?
If you receive something that’s damaged, defective, or not what you ordered, you can request a return or replacement within 7 days of delivery. Just email us at onlinerafamart@gmail.com and we’ll take care of it quickly.
🔍 How can I track my order?
Once your order is shipped, you’ll get a tracking link via email or SMS. You can use it anytime to check where your package is.
🧺 Are your products durable and good quality?
Yes! We handpick every product based on what Indian homes really need — things that are comfortable, useful, easy to maintain, and built for everyday life. If we wouldn’t use it ourselves, we don’t sell it.
🧼 How do I care for your products?
Most of our items — like bedsheets, towels, and kitchen tools — are easy to clean and maintain. We include care tips in the product description when needed. If you have any questions, just ask!
📧 How do I contact customer support?
We’re always happy to help! Just send an email to onlinerafamart@gmail.com and we’ll get back to you quickly — usually within 24 hours.
🎁 Do you offer discounts or bundles?
We run special offers from time to time, especially on popular items. Keep an eye on our homepage or follow us on Instagram for the latest deals.